Vulnerable Customer E-learning
Understanding how cancer contributes to vulnerability is key to improving outcomes in customer service provision.
This pioneering self-learning course is specially designed to enable customer-facing teams to better understand the situation of vulnerable clients with cancer, to better manage difficult conversations and thus provide appropriate support.
This 40-50 minute course covers:
- Types of cancer and treatments
- Physical and emotional side effects
- Communication skills and the importance of language
(what’s helpful to say and what’s not so helpful). - Example conversations with vulnerable clients and practical exercises.
- Signposting and useful resources
Course details
Cost of course:
Dependent on organisation size / number of users and whether it can be hosted on your own Learning Management System. Please contact us for a quotation.
Attendee capacity:
Unconstrained.
Who is this course suitable for?
This course is suitable for customer-facing teams or call-centre staff who may have to deal with clients living with and beyond cancer. It will help them to better understand what they are going through, empower them to have better conversations and to support them appropriately.
What are the benefits of attending?
- Improved awareness and understanding of cancer and its impact.
- Greater confidence and skills to have supportive and more empathetic conversations.
- Better customer service and support for clients impacted by cancer.
- Improved customer satisfaction.
- Improved staff morale, motivation and loyalty to your organisation.
Free Trial
We’re offering one manager within your organisation a trial place on our new e-learning course.
Learn More
Please complete the form below and our team will be in touch: